Refund policy

Return & Refund Policy

Last Updated: Aug 13, 2026

At [STORE NAME], we want you to shop with confidence. If you receive a product that is eligible for return, defective, damaged, incorrect, or otherwise does not meet the applicable return conditions, we will work with you to provide an appropriate resolution.

This policy explains when returns, exchanges, and refunds are available and how to request them.

1. Return Eligibility

To be eligible for a return, the product generally must:

  • Be within the applicable return period.

  • Be unused or in the condition specified for the particular product.

  • Be returned with its original packaging, accessories, manuals, tags, and other included items where applicable.

  • Include the original order details or proof of purchase.

  • Not be damaged due to misuse, negligence, accident, or improper handling by the customer.

Certain products may have different or additional return conditions. These conditions will be displayed on the relevant product page or communicated at the time of purchase.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable Indian law.

2. Return Timeframe

Eligible products may be returned within [X DAYS] days from the date of delivery.

To initiate a return, contact us at [EMAIL ADDRESS] within the applicable return period with:

  • Order number

  • Product name

  • Reason for return

  • Photographs/videos, where applicable

  • Any other information reasonably required to process the request

Requests submitted after the applicable return period may not be accepted unless required by applicable law or covered by a separate product warranty.

3. How to Request a Return

To request a return:

  1. Contact us at [EMAIL ADDRESS] or use [RETURN REQUEST LINK/PORTAL].

  2. Provide your order number and reason for the return.

  3. Provide photographs or videos if requested.

  4. We will review the request and confirm whether the product is eligible.

  5. If approved, we will provide return instructions.

  6. Return the product according to those instructions.

Please do not send a product back to us without receiving return instructions first.

4. Return Inspection

Returned products may be inspected before a refund, replacement, or exchange is approved.

If the product does not meet the applicable return conditions—for example, if it has been used, damaged, altered, or is missing required components—we may reject the return or provide a reduced refund where permitted by applicable law.

5. Refunds

Once an eligible returned product has been received and approved, we will initiate the applicable refund.

Refunds will generally be processed using the original payment method where possible.

Refund processing time: [REFUND PROCESSING TIME]

The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or financial institution.

Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through [BANK TRANSFER / UPI / OTHER METHOD]. You may be asked to provide the necessary payment details to process the refund securely.

6. Exchanges

Where available, eligible products may be exchanged for:

  • A different size

  • A different color/variant

  • The same product

  • Another eligible product

Exchange availability depends on product availability and the specific product's return conditions.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Exchange request period: [X DAYS]

7. Damaged Products

If your order arrives visibly damaged, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Where possible:

  • Take clear photographs of the package before opening it.

  • Take photographs of the damaged product.

  • Keep the original packaging.

  • Do not discard the product or packaging until we complete our investigation.

We may request photographs, videos, delivery information, or other details to help us investigate the issue.

If the product is confirmed to have been damaged during delivery or otherwise qualifies for a remedy, we may offer a replacement, refund, exchange, or another appropriate resolution.

8. Defective or Incorrect Products

If you receive a defective product, the wrong product, or a product that materially differs from what you ordered, please contact us within [X DAYS] of delivery.

Depending on the circumstances, we may offer:

  • Replacement

  • Exchange

  • Repair, where applicable

  • Refund

  • Another remedy required or permitted under applicable law

For products covered by a manufacturer's warranty, the manufacturer's warranty terms may also apply.

9. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, perishability, or applicable law.

Examples may include:

  • Perishable goods

  • Personalized or customized products

  • Products made specifically to customer specifications

  • Certain hygiene or personal-care products

  • Products that cannot be resold for health or safety reasons once opened

  • Gift cards, where applicable

  • Digital products, where applicable

  • Products specifically identified as non-returnable on the product page

This list is not exhaustive. Product-specific return conditions displayed at the time of purchase will apply, subject to applicable law.

10. Return Shipping Costs

Change of Mind / Customer-Initiated Returns

For eligible returns requested because you changed your mind or no longer want the product, return shipping will be:

[CUSTOMER PAYS / STORE PAYS / FREE RETURN]

Any applicable return shipping charge will be communicated before the return is processed.

Damaged, Defective, or Incorrect Products

If we determine that the product was damaged, defective, incorrect, or otherwise qualifies for a return at our responsibility, [STORE NAME] will generally bear the applicable return shipping cost, subject to applicable law and verification of the issue.

11. Products Purchased During Promotions

Products purchased using discount codes, promotional offers, flash sales, or other special pricing may be subject to specific return and refund conditions.

Unless otherwise stated, eligible promotional purchases remain subject to this Return & Refund Policy.

Refunds for promotional purchases will generally be based on the amount actually paid for the returned product, subject to applicable terms.

12. Partial Returns

If your order contains multiple products, you may be able to return only eligible products rather than the entire order.

Any applicable refund will generally relate to the eligible returned product(s), excluding non-refundable charges where permitted by law.

13. Refund Delays

If your refund has been approved but you have not received it within the stated timeframe, please:

  1. Check your bank/payment account.

  2. Contact your payment provider or bank.

  3. Contact us at [EMAIL ADDRESS] with your order number and refund details.

We will assist in checking the refund status with the relevant payment provider where possible.

14. Order Cancellation

Orders may be cancelled before dispatch where cancellation is available.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return process after delivery.

Cancellation rights may vary by product and order status.

15. Consumer Rights

This policy is intended to provide a clear and convenient return process and does not remove or restrict any mandatory consumer rights or remedies available to customers under applicable Indian law.

Where applicable, customers may have additional remedies for defective products, unfair trade practices, misleading representations, or other matters under Indian consumer-protection laws.

16. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, return processes, or applicable legal requirements.

The latest version will always be published on this page with the revised Last Updated date.

17. Contact Us

For return, exchange, or refund requests, please contact:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Please include your order number in all return and refund communications so we can assist you as quickly as possible.