Shipping policy

Last Updated: Aug 13, 2026

At [STORE NAME], we want your shopping experience to be simple and convenient from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer the following shipping options within India:

  • Standard Shipping: [X-X BUSINESS DAYS]

  • Express Shipping: [X-X BUSINESS DAYS], where available

  • Cash on Delivery: Available for eligible locations/orders, where offered

Available shipping methods may vary depending on your delivery address, product, seller, and order value. The shipping options available to you will be displayed during checkout.

2. Order Processing

Orders are generally processed within [PROCESSING TIME] business days after successful payment or order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Certain products may require additional processing time. If this applies to your order, the estimated processing or delivery timeframe will be communicated on the product page or during checkout.

3. Delivery Timeframes

Once your order has been dispatched, estimated delivery times are:

  • Standard Delivery: [X-X BUSINESS DAYS]

  • Express Delivery: [X-X BUSINESS DAYS]

Delivery estimates are approximate and may vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our reasonable control.

Remote and difficult-to-reach locations may require additional delivery time.

4. Shipping Costs

Shipping charges depend on factors such as your delivery location, order value, product size/weight, and selected shipping method.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Our current shipping charges are:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [EXPRESS SHIPPING COST]

  • Free Shipping: [FREE SHIPPING CONDITION, e.g., orders above ₹X]

We reserve the right to update shipping charges from time to time. Any applicable charges will be shown before you place your order.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You may receive a tracking link or tracking number through:

  • Email

  • SMS

  • WhatsApp

  • Your [STORE NAME] account

You can use the tracking information to check the current status of your shipment.

Please allow [X HOURS] after dispatch for tracking information to become active.

6. Delivery Address

Please make sure your shipping address, phone number, and other delivery information are accurate before placing your order.

We may not be able to change the delivery address once an order has been dispatched.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional delivery charges or other applicable consequences may apply.

7. Delivery Delays

While we work with our delivery partners to meet the estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Courier delays

  • Transportation disruptions

  • High order volumes

  • Incorrect or incomplete addresses

  • Government restrictions

  • Unforeseen operational or technical issues

If your order is significantly delayed, please contact us at [EMAIL ADDRESS] with your order number. We will work with the relevant delivery partner to investigate the issue.

8. Lost or Damaged Shipments

If your tracking information indicates that your package has been delivered but you have not received it, please contact us within [X BUSINESS DAYS].

If your package arrives visibly damaged, please:

  1. Take photographs of the package and product.

  2. Keep the original packaging.

  3. Contact us at [EMAIL ADDRESS] within [X BUSINESS DAYS].

  4. Provide your order number and relevant photographs/videos if requested.

We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on the courier and destination.

If delivery fails because of circumstances attributable to the customer, such as an incorrect address, unavailable recipient, or refusal to accept the order, the shipment may be returned to us.

Any additional shipping or re-delivery charges, where applicable, will be communicated to you before re-dispatch.

10. International Shipping

[CHOOSE ONE OPTION]

Option A — No International Shipping

We currently ship only within India and do not offer international shipping.

Option B — International Shipping

We currently offer international shipping to selected countries.

Available destinations and shipping charges will be displayed during checkout. International orders may be subject to additional delivery time, customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated, customs duties, import taxes, and other charges imposed by the destination country are the responsibility of the customer.

Estimated international delivery time:

[X-X BUSINESS DAYS]

11. Pre-Orders and Special Products

Some products may be available for pre-order or may require additional processing time.

Where applicable, the estimated dispatch or delivery timeframe will be displayed on the product page or during checkout.

If an order contains multiple products with different processing times, the order may be shipped together or in multiple shipments depending on availability.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping partners, services, costs, or business practices.

Any updated version will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have questions about shipping or the status of your order, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Please include your order number when contacting us about an existing order so that we can assist you quickly.