Terms of Service

Last Updated: Aug 13, 2026

Welcome to [STORE NAME]. These Terms of Service ("Terms") govern your access to and use of our website, services, and purchases made through [WEBSITE URL].

By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Us

[STORE NAME] is operated by [LEGAL BUSINESS NAME].

Business Address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

2. Account Terms

You may be able to create an account to access certain features of our website.

You agree to:

• Provide accurate and current information.

• Keep your account information up to date.

• Keep your login credentials confidential.

• Be responsible for activity conducted through your account.

• Notify us promptly if you believe your account has been accessed without authorization.

You must not create an account using false information or impersonate another person or entity.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our website.

If you are below the applicable age of majority, you may use our services only with the involvement and supervision of a parent or legal guardian where permitted by law.

4. Products and Availability

We make reasonable efforts to ensure that product information displayed on our website is accurate and current.

However:

• Product availability may change without notice.

• Product images may vary slightly from the actual product due to photography, lighting, display settings, or manufacturer changes.

• Colors and appearance may differ between devices.

• Packaging may occasionally differ from images shown on the website.

• Certain products may be subject to manufacturer-specific specifications or changes.

We reserve the right to limit quantities available for purchase.

5. Product Descriptions

We aim to provide accurate descriptions, specifications, images, dimensions, prices, and other product information.

However, we do not guarantee that every description, image, specification, or other content will always be completely accurate, current, or error-free.

If you receive a product that materially differs from its description, your rights under applicable law and our applicable return/refund policy will apply.

6. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

Applicable taxes, shipping charges, handling charges, or other fees will be displayed where applicable before you complete your purchase.

If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order and provide a refund of amounts already paid.

7. Payment

We may accept payment methods displayed during checkout, which may include:

• Credit and debit cards

• UPI

• Net banking

• Wallets

• Cash on delivery, where available

• Other payment methods supported by our payment providers

Payments may be processed by third-party payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We are not responsible for payment failures caused by circumstances outside our reasonable control, including bank, payment gateway, network, or technical failures.

8. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, cancel, or limit an order for legitimate reasons, including:

• Product unavailability

• Pricing or listing errors

• Suspected fraud or unauthorized activity

• Payment issues

• Incorrect customer or delivery information

• Quantity restrictions

• Shipping limitations

• Violation of these Terms

If we cancel an order after payment has been received, we will initiate an applicable refund using the relevant payment method or another appropriate method.

9. Shipping and Delivery

We ship products to locations supported by our delivery partners and displayed during checkout.

Estimated delivery timelines are provided for guidance and may vary depending on:

• Delivery location

• Product availability

• Seller or warehouse processing

• Courier capacity

• Weather

• Public holidays

• Natural disasters

• Government restrictions

• Other circumstances outside our reasonable control

Orders are generally processed within [BUSINESS DAYS] business days unless otherwise stated on the product page.

Once an order has been handed over to the shipping provider, delivery timelines may be outside our direct control.

You are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, additional shipping charges or other applicable consequences may apply.

10. Delivery Delays and Lost Shipments

If your order is significantly delayed, appears to be lost, or has another delivery issue, please contact us at [EMAIL ADDRESS].

We will coordinate with the relevant shipping provider and take reasonable steps to investigate the issue.

Where a shipment is confirmed as lost or otherwise qualifies for a remedy under applicable law or our policies, we may offer replacement, refund, or another appropriate resolution.

11. Returns and Refunds

Our return and refund policy forms part of these Terms.

Depending on the product and applicable law, eligible products may be returned within [RETURN WINDOW] days of delivery, subject to the conditions specified in our Return & Refund Policy.

Products may need to:

• Be unused or in acceptable condition

• Include original packaging where required

• Include accessories, manuals, or other components

• Meet applicable product-specific return conditions

Certain products may be non-returnable or subject to special conditions due to their nature, hygiene requirements, customization, perishability, or applicable law.

Before purchasing, please review our [RETURN & REFUND POLICY LINK/PAGE].

Refund timing may depend on the payment method and payment provider. Once a refund is approved, it may take [REFUND PROCESSING TIME] business days to appear in your account.

Nothing in this section limits any consumer rights available to you under applicable Indian law.

12. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, materially different from what was ordered, or otherwise qualifies for a remedy under applicable law, please contact us at [EMAIL ADDRESS] within [BUSINESS DAYS] days of delivery or within the period specified in the applicable product/return policy.

We may request photographs, videos, order information, packaging details, or other reasonable information to investigate the issue.

Depending on the circumstances, we may provide a replacement, repair, refund, or another appropriate remedy.

13. Promotional Offers and Discounts

From time to time, we may provide promotional offers, discount codes, coupons, or other special pricing.

Unless otherwise stated:

• Promotions cannot be combined.

• Offers may be subject to product, quantity, customer, or order restrictions.

• Promotional offers may have an expiry date.

• We reserve the right to withdraw or modify promotions where permitted by law.

Specific terms displayed with an offer will apply in addition to these Terms.

14. AI Shopping Assistant

[STORE NAME] may provide an AI-powered shopping assistant to help customers search for products, compare products, understand product information, receive recommendations, manage carts, and obtain customer assistance.

The AI assistant is intended to provide convenience and shopping assistance. Its responses may occasionally be inaccurate, incomplete, outdated, or unsuitable.

You should verify important information such as:

• Product specifications

• Compatibility

• Pricing

• Availability

• Warranty

• Delivery information

• Return eligibility

AI recommendations do not constitute professional medical, financial, legal, or other specialized advice.

We may use third-party AI technology providers to operate these features. Information about how personal data is handled is described in our Privacy Policy.

15. Prohibited Uses

You may use our website only for lawful purposes.

You must not:

• Violate any applicable law or regulation.

• Use the website for fraudulent or deceptive activities.

• Impersonate another person or entity.

• Attempt to gain unauthorized access to our systems.

• Introduce malware, viruses, or malicious code.

• Interfere with website security or functionality.

• Scrape, copy, reproduce, or systematically collect website content without authorization.

• Use automated systems to place fraudulent or abusive orders.

• Attempt to manipulate prices, reviews, promotions, or other website functionality.

• Use our website to distribute unlawful, harmful, threatening, defamatory, or abusive content.

• Circumvent technical restrictions or security mechanisms.

• Use our services to infringe intellectual-property or other rights belonging to us or third parties.

We reserve the right to suspend access, cancel orders, or take other appropriate action where prohibited activity is suspected.

16. Intellectual Property

Unless otherwise stated, the website and its contents, including:

• Logos

• Brand names

• Designs

• Text

• Graphics

• Images

• Software

• Website layout

• AI-related interfaces

• Original content

are owned by or licensed to [STORE NAME] and are protected by applicable intellectual-property laws.

You may use the website for personal and lawful shopping purposes. You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

Product names, logos, images, and trademarks belonging to third-party manufacturers or brands remain the property of their respective owners.

17. User Reviews and Content

If you submit reviews, ratings, photographs, comments, or other content to our website, you represent that:

• You have the right to submit the content.

• The content is accurate to the best of your knowledge.

• The content does not violate applicable law or third-party rights.

• The content does not contain malicious code or inappropriate material.

By submitting content, you grant [STORE NAME] a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content in connection with our business and services.

We may remove content that violates our policies or applicable law.

18. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, logistics providers, analytics platforms, AI providers, and other technology services.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the availability, security, accuracy, or practices of third-party services to the extent permitted by applicable law.

19. Disclaimer

We make reasonable efforts to maintain our website and provide accurate information.

However, to the extent permitted by applicable law, we do not guarantee that:

• The website will always be available or uninterrupted.

• The website will always be free from errors.

• Product information will always be completely error-free.

• Website content will always be current.

• Technical issues will never occur.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable Indian law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] and its officers, employees, representatives, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or services.

Where permitted by law, our total liability relating to a particular order will generally be limited to the amount you paid for the product or service giving rise to the claim.

This limitation does not apply where liability cannot legally be limited or excluded, including liability arising from circumstances for which applicable law prohibits such limitation.

Nothing in these Terms is intended to remove or restrict statutory consumer rights available under Indian law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its officers, employees, affiliates, and service providers from claims, losses, liabilities, damages, and expenses arising from:

• Your violation of these Terms

• Your unlawful use of our website

• Your infringement of third-party rights

• Fraudulent or unauthorized activity associated with your account

• Your misuse of our services

This provision will not apply to the extent that the claim results from our own unlawful conduct or liability that cannot legally be transferred to you.

22. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Floods

• Fires

• Epidemics or pandemics

• War

• Terrorism

• Government restrictions

• Strikes

• Transportation disruptions

• Internet or telecommunications failures

• Significant infrastructure failures

• Other events beyond our reasonable control

We will take reasonable steps to resume affected services when circumstances permit.

23. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised Last Updated date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

For material changes, we may provide additional notice where appropriate.

24. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdiction provisions, disputes arising from these Terms or your use of [STORE NAME] will be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].

Nothing in this section prevents a consumer from exercising any statutory rights or remedies available under applicable Indian law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to remain in effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and services, except where applicable law provides otherwise.

27. Contact Us

If you have questions regarding these Terms, please contact us:

[STORE NAME]
[LEGAL BUSINESS NAME]
[BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]